Shipping Policy
Contact Us: For any inquiries, reach out at [email protected]
Shipping Cost: Exciting news! We offer FREE SHIPPING on all orders, worldwide!
Shipping Times:
- Processing Times:
- Regular items: Typically next business day
- Personalized items: Additional 3-8 business days for custom crafting
- Shipping Times:
- 🇺🇸 USA: 7-10 Business days after dispatch
- 🇦🇺 Australia: 8-20 Business Days after dispatch
- 🇬🇧 UK: 5-9 Business Days after dispatch
- 🇨🇦 Canada: 8-15 Business Days after dispatch
- 🇪🇺 Europe: 6-15 Business Days after dispatch
- 🌎 Rest of World: 5-25 Business Days after dispatch
Important Notes:
- ⚠️ All shippiing times are approximates, and begin after order dispatch. We cannot guarantee delivery before Valentine's Day
- Actual delivery times may vary due to customs, weather, and local carrier conditions.
Processing / Handling Times:
Standard orders: 1-2 working days to dispatch.
Customised items (e.g., Engraved bracelets, custom photo bracelets): Additional 3-8 working days for processing.
Tracking: Tracking info available after processing. 🔗 Track here: Track Order 🔍 Tracking updates may take 1-2 days.
Important: As the recipient, tracking and fulfilling customs requirements are your responsibility. No refunds or replacements for orders marked as "return to sender" or "unsuccessful delivery."
Missing Package? If your item is missing or late (over 30 days), contact us immediately! We'll send a replacement ASAP. 📧 Email us: [email protected]
Lost/Stolen Packages? Ziella is not liable for lost/stolen packages. If tracking shows delivery but you haven't received it:
- Contact your shipping carrier.
- File a report with local police (if suspected stolen).
- Need help? Email us: [email protected]
Duty Tax: Duty tax rarely applies due to small order costs. However, it's your responsibility to check and pay any applicable duty tax.
Order Cancellations: Cancellation is valid only within 1 hour of purchase. We process orders quickly!
Damaged Packages: Received a damaged product? Email us at [email protected] within 30 days with proof, and choose between a free re-shipment or a refund.
Returns: Returns accepted for store credit (sale items) or full refund (retail price items). Contact us at [email protected]. Damaged packages eligible for refund/exchange. Customised items cannot be returned.
- Parcels that are returned to sender address without prior contact with our support team are NOT valid for a refund. Sender address and business registration address are NOT the same address as our returns facility.
Contact Us: For any inquiries, reach out at [email protected]
